Terms & Conditions / FAQ
Terms and Conditions
Voluntary Participation: By purchasing a ticket and entering the attraction, you acknowledge that you have read and understood these warnings and voluntarily accept all associated physical, mental, and emotional risks.
What are the opening times?
• Gates open at 6 pm. Because The Forgotten Corner uses a time allocation system, it is important to arrive 10 minutes before your booking time.
• The last entry to The Forgotten Corner is at 9:00 pm. You should allow at least one hour for your visit, or longer if you wish to get something to eat and drink.
What time should I arrive, and if I arrive late, will I still be able to attend?
• You should aim to arrive 10 minutes before your allotted start time to allow time for any necessary toilet breaks and preparation. Groups will only be able to check in for their allocated time.
• If you arrive late, we will try to include you in a later entry where space permits. However, The Forgotten Corner is under no obligation to accommodate late arrivals, and spaces may not be available.
• We cannot control external factors such as travel disruptions. Please ensure you leave sufficient time to attend. Refunds cannot be given to those who miss their tour due to lateness.
Can I touch things inside the attraction?
• Please do not touch the actors. They may touch you, but they will not harm you.
• You must not touch any props or set design. While there may be set scenes you pass through, do not move or handle any items.
• We have a strict no-touch policy, and we reserve the right to remove you from the event without refund if this rule is broken.
Is the event frightening, and can I get my money back if someone in my group gets scared?
• This is a scare-event and yes, some people will find it terrifying. There will be horror scenes, special effects, and live actors to create a frightening experience.
• Guests who find the event too intense may leave the event, but no refunds will be given. To leave safely, please tell an actor you would like to leave the experience, and they will point you to a safe space to wait for a steward to escort you out safely.
• Earlier entry times from 6:00 pm to 7:00 pm offer partially lighter outdoor conditions, which some guests may prefer. However, the event itself remains just as terrifying, featuring the exact same high-intensity scares, live actors, and special effects.
Do I need to arrive with my entire group, and can I share my ticket?
• Your digital ticket is a single-use barcode. Your entire group must enter through our security checkpoint at the same time.
• Tickets are strictly non-transferable. Please do not share your ticket. If someone else uses your ticket, it will be void, and you will be required to purchase a new ticket if any are available.
• Tickets are non-transferable
How do we get tickets?
• Tickets are not available at the gate. All tickets must be purchased online from this website. Tickets may sell out before the event, so please book early.
• If you arrive without a pre-booked ticket, you will not be admitted.
• Advance bookings help us manage crowd levels and avoid overcrowding; walk-ins on the night are strictly not accepted.
• After purchasing online, you will receive an email confirmation with your e-ticket. Please have this ready to show this on your mobile device or as a printout on the night.
Are there actors in the attraction?
• Yes. There will be trained actors who may make light physical contact with you, but they will not cause harm. Use of profanity is possible. Please see our age restrictions below.
• Our staff should be treated with courtesy and respect. Any guests who fail to do so will be refused entry or removed without a refund.
Can I change the date/time of my booking?
• If spaces are available, we may be able to change your booking. However, this is not guaranteed.
• Bookings cannot be changed within 48 hours of your original time.
• To enquire, please contact Forbidden Corner directly. 01969 640638
Is there an age restriction? Can my child attend?
• The event is suitable for ages 16+ only. You may be required to show photo ID. We reserve the right to refuse entry to anyone who cannot provide a valid ID and is suspected of being under 16.
• Any ages under 16 with a ticket will be refused entry and may not receive a refund.
• Attendees aged 16–21 must show a valid photo ID (passport, driving licence).
• For those aged 16–17, a photocopy of a passport is acceptable.
• College ID is also acceptable if no passport or driving licence is available, but you should contact us prior to the event to state that this is the ID you intend to use.
Can I buy things with cash on site?
• Yes, both cash and card payments are accepted at The White Goose Pizzeria and the gift shop located inside the Pizzeria.
• White Goose Opening time: 4 pm
.• White Goose Closing time: 10.30 pm
Are refreshments available?
• Food and drinks are available at The White Goose Pizzeria at the start or end of the event.
• There is no break once in the experience until you reach the end, or request to leave.
• We understand having a drink to ease the nerves; however, we reserve the right to refuse admission if you appear drunk or aggressive.
How long does it take?
• We recommend allowing 1-1.5 hours for your visit. On busy nights, you may need longer.
• Please bear in mind that actual experience time may vary, depending on how fast you traverse the event.
• This includes queuing, the attraction, food, drinks, and the event atmosphere.
What should we wear?
• Please wear warm, robust clothing. Forbidden Corner accepts no responsibility for clothing damaged during the event.
• Do not wear expensive or designer clothing, or items of sentimental value.
• Due to uneven ground, do not wear high heels. Comfortable footwear is advised.
• Most of the event is outdoors or under trees. If wet weather is forecast, waterproofs are advised.
• Dress as you would for a countryside walk. There is no heating in the gardens. Some water effects will be operating during the night; you may get wet!
Can we dress up?
• You are welcome to wear Halloween outfits and makeup.
• However, for security reasons:
No face masks or full-face coverings
No imitation weapons or large props
• Any prohibited items will be confiscated and can be reclaimed after the event. (We may refuse entry if you refuse)
• Feel free to dress up; many guests do, especially on Halloween night!
Can I record the event on my phone, action camera, or camera?
• Recording is strictly prohibited to avoid spoilers.
But I’m a YouTuber/Influencer/Vlogger, etc.
• We have a dedicated press night for this, and only those with pre-approved permission are allowed to film, and they also have strict guidelines.
• Please note that event staff and actors may be recorded throughout the event for promotional purposes. No attendees’ faces will be featured or recognisable in any footage
It’s dark. Can I use my phone’s flashlight?
• The event is set up to be dark and atmospheric. You are paying for the experience, so we ask that you NOT use your flashlight, as bright lights can disrupt the experience for both you and the actors.
• Any areas of concern are lit up where needed, so there should be no need to use your light
Is there disabled access?
• Due to uneven ground and the nature of the attraction, The Forgotten Corner is unfortunately not wheelchair accessible.
Are dogs allowed to attend?
• No dogs, including guide/assistance dogs, are permitted. Special effects may frighten animals. (except for Fido)
Do you have toilets?
• Main toilets are located in the car park before entering the attraction. Additional facilities are available at The White Goose Pizzeria at the end of the event.
• There is no access to facilities throughout the exhibition area
Do you have any retail facilities?
• Yes, the gift shop is located inside The White Goose Pizzeria at the end of the attraction.
Parking?
• Free parking for cars and coaches is available on-site.
• Please note that no overnight parking is permitted.
Getting here?
• Address: The Forbidden Corner, Tupgill Park Estate, Middleham, Leyburn, North Yorkshire, DL8 4TJ
If travelling by SatNav, please use the postcode DL8 4TQ
• Please note that due to the later event times, there is no access to the Forbidden Corner via public transport.
• what3words: https://w3w.co/wizard.fatigued.youths
Do you have anywhere to store my belongings?
• No storage is available for personal belongings.
• We advise a small rucksack or to leave things in your car
What is the smoking policy?
• Smoking (including e-cigarettes/Vapes) is strictly prohibited in queues and attractions.
• Smoking is allowed only in designated outdoor areas.
Are there any prohibited items?
• The following are prohibited:
- Alcohol, drinks, cans, glass bottles
- Illegal drugs
- Pressurised containers
- Weapons (guns, blades, hammers, axes, etc.)
- Items that could cause harm
- Torches, lasers, flash photography
- Drones or professional recording equipment
• Confiscated items must be collected at the end of the night or will be destroyed.
Are there flashing lights, loud noises, smoke, or strobes?
• Yes. The attraction includes strobes, flashing lights, loud noises, smoke effects, pyrotechnics, and other special effects.
• It is not suitable for people with epilepsy, asthma, heart conditions, pregnancy, or a nervous disposition.
I have a question about the event: who can I speak to?
• For enquiries, please call us between 9:00 am and 5:00 pm at 01969 640638 or email [email protected].
Health warning:
• The Forgotten Corner features tight, twisting corridors, steep ramps, uneven floors, low ceilings, loud bangs, strobes, smoke, and other special effects, and, of course, Harold!
• We do not recommend the event for:
- Heart conditions
- Pregnancy
- Epilepsy
- Panic attacks
- Mobility issues
• Ultimately, it is your decision whether to attend!
Liability
• The Forgotten Corner does not in any circumstances accept any responsibility for any direct, indirect or consequential loss and/or damage suffered by you (including but not limited to any loss or damage to belongings, any inconvenience, stress, or loss of enjoyment) as a result of your failure to comply with these Terms, the exercise of The Forgotten Corners’ rights under these Terms, or any event outside of The Forgotten Corner’s control. This does not affect your statutory rights or any liability of The Forgotten Corner which cannot be excluded by law.
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