Terms & Conditions / FAQ

What are the opening times?

• Gates open at 6pm. Due to The Forgotten Corner using a time allocation system, it is important to arrive 10 minutes before your booking time.

• Last entry to The Forgotten Corner is at 9:00pm. You should allow at least one hour for your visit, or longer if you wish to get something to eat and drink.

What time should I arrive, and if I arrive late, will I still be able to attend?

• You should arrive 10 minutes before your allotted start time to allow time for any necessary toilet breaks and preparation. Tours must leave on time and will not wait for late arrivals. There will be no exceptions.

• If you arrive late, we will try to include you in a later entry where space permits. However, The Forgotten Corner is under no obligation to accommodate late arrivals, and spaces may not be available.

• We cannot control external factors such as travel disruptions. Please ensure you leave sufficient time to attend. Refunds cannot be given to those who miss their tour due to lateness.

Can I touch things inside the attraction?

• Please do not touch the actors. They may touch you, but they will not harm you.

• You must not touch any props or the set. While there may be areas you pass through, do not move or handle any items.

• We have a strict no-touch policy, and we reserve the right to remove you from the event without refund if this rule is broken.

Is the event frightening, and can I get my money back if someone in my group gets scared?

• This is a scare event — and yes, some people will find it terrifying! There will be horror scenes, special effects, and live actors to create a frightening experience. The Forgotten Corner is designed to be scary.

• Guests who find the tour too intense may leave the tour, but no refunds will be given. To leave safely, please use the safe words: “Wizard’s way out.”

Do I need to arrive with my entire group, and can I share my ticket?

• Your digital ticket is a single-use barcode. Your entire group must enter at the same time through our security checkpoint.

• Tickets are strictly non-transferable. Please do not share your ticket. If someone else uses your ticket, it will be void and you will be required to purchase a new ticket.

How do we get tickets?

• Tickets are not available at the gate. All tickets must be purchased online from this website. Tickets may sell out in advance, so please book early.

• If you arrive without a pre-booked ticket, you will not be admitted.

• Advance bookings help us manage crowd levels and avoid overcrowding — walk-ins on the night are not accepted.

• After purchasing online, you will receive an email confirmation with your e-ticket. Please be ready to show this on your mobile device or as a printout.

Are there actors in the attraction?

• Yes. There will be trained actors, and they may make light physical contact with you, but will not cause harm. Some use of profanity is possible. Please see our age restrictions below.

• Our staff should be treated with courtesy and respect. Any guests failing to do so will be refused entry or removed without refund.

Can I change the date/time of my booking?

• If spaces are available, we may be able to change your booking. This is not guaranteed.

• Bookings cannot be changed within 48 hours of your original time.

• To enquire, please contact Forbidden Corner directly.

Is there an age restriction? Can my child attend?

• The event is suitable for ages 16+ only. You may be required to show photo ID. We reserve the right to refuse entry to anyone who cannot provide valid ID and is suspected to be under 16.

• Attendees under age 16 do so at their own risk. Forbidden Corner accepts no liability for any adverse effects.

• Attendees aged 16–21 must show valid photo ID (passport, driving licence).

• For those aged 16–17, a photocopy of a passport is acceptable.

Can I buy things with cash on site?

• Yes — both cash and card payments are accepted at The White Goose Pizzeria and the gift shop located inside the Pizzeria.

How long does it take?

• We recommend allowing 1–1.5 hours for your visit. On busy nights, you may need longer.

• This includes queuing, the attraction, food, drinks, and the event atmosphere.

What should we wear?

• Please wear warm, robust clothing. Forbidden Corner accepts no responsibility for clothing damaged during the event.

• Do not wear expensive or designer clothing, or items of sentimental value.

• Due to uneven ground, do not wear high heels. Comfortable footwear is advised.

• Most of the event is outdoors or under trees. If wet weather is forecast, waterproofs are advised — you may also get wet inside some attractions.

• Dress as you would for a countryside walk. There is no heating in the gardens. Some water effects will be operating during the night — you may get wet!

Are refreshments available?

• Food and drinks are available at The White Goose Pizzeria at the end of the event.

Can we dress up?

• You are welcome to wear Halloween outfits and makeup.

• However, for security reasons:

  • No face masks or full-face coverings
  • No imitation weapons or large props

• Any prohibited items will be confiscated.

• Feel free to dress up — many guests do, especially on Halloween night!

What if it rains?

• The Forgotten Corner is an outdoor event, with some underground and tree-covered areas.

• The event will continue in all weather, creating a unique experience!

Is there disabled access?

• Due to uneven ground and the nature of the attraction, The Forgotten Corner is unfortunately not wheelchair accessible.

Are dogs allowed to attend?

• No dogs, including guide/assistance dogs, are permitted. Special effects may frighten animals. (except for Fido)

Do you have toilets?

• Main toilets are located in the car park before entering the attraction. Additional facilities are available at The White Goose Pizzeria at the end of the event.

Do you have any retail facilities?

• Yes — the gift shop is located inside The White Goose Pizzeria at the end of the attraction.

Parking?

• Free parking for cars and coaches is available on-site.

• Please note, No overnight parking.

Getting here?

• Address: The Forbidden Corner, Tupgill Park Estate, Middleham, Leyburn, North Yorkshire, DL8 4TJ

• Please note that due to the later event times, there is no access to the Forbidden Corner via public transport.

• what3words: https://w3w.co/stormy.visitors.balconies

Do you have anywhere to store my belongings?

• No storage is available for personal belongings.

What is the smoking policy?

• Smoking (including e-cigarettes) is strictly prohibited in queues and attractions.

• Smoking is allowed only in designated outdoor areas.

Are there any prohibited items?

• The following are prohibited:

  • Alcohol, drinks, cans, glass bottles
  • Illegal drugs
  • Pressurised containers
  • Weapons (guns, blades, hammers, axes, etc.)
  • Items that could cause harm
  • Torches, lasers, flash photography
  • Drones or professional recording equipment

• Confiscated items must be collected at the end of the night or will be destroyed.

Are there flashing lights, loud noises, smoke, or strobes?

• Yes. The attraction includes strobes, flashing lights, loud noises, smoke effects, pyrotechnics, and other special effects.

• It is not suitable for people with epilepsy, asthma, heart conditions, pregnancy, or a nervous disposition.

I have a question about the event — who can I speak to?

• For enquiries, please call us between 9:00am–5:00pm at 01969 640638 or email [email protected].

Health warning:

• The Forgotten Corner features tight, twisting corridors, steep ramps, uneven floors, low ceilings, loud bangs, strobes, smoke, and other special effects — and, of course, Harold!

• We do not recommend the event for:

  • Heart conditions
  • Pregnancy
  • Epilepsy
  • Panic attacks
  • Mobility issues

• Ultimately, it is your decision whether to attend!

Liability

• The Forgotten Corner does not in any circumstances accept any responsibility for any direct, indirect or consequential loss and/or damage suffered by you (including but not limited to any loss or damage to belongings, any inconvenience, stress, or loss of enjoyment) as a result of your failure to comply with these Terms, the exercise of The Forgotten Corners’ rights under these Terms, or any event outside of The Forgotten Corner’s control. This does not affect your statutory rights or any liability of The Forgotten Corner which cannot be excluded by law.

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