1. Definitions
- “Membership” refers to an annual membership for The Forbidden Corner.
- “Member” refers to the named individual(s) holding a valid membership.
- “Estate” refers to The Forbidden Corner and associated businesses at Tupgill Park, including food, drink, retail, accommodation, and events.
- “Paid Events” refers to separately ticketed events not included in standard attraction entry.
2. Membership Validity
- Memberships are valid for 12 months from the date of purchase.
- Membership benefits apply during published opening dates and times only. Closure periods do not extend membership validity.
- The expiry date will be recorded in our system and shown on the membership card or digital pass.
- Membership benefits are available only while the membership is active.
- Memberships expire automatically at the end of the validity period and do not renew automatically unless otherwise stated.
3. Entry to The Forbidden Corner
- Membership provides unlimited standard entry to The Forbidden Corner during normal opening days and hours.
- There are no blackout dates for standard attraction entry.
- Entry is subject to capacity, safety requirements, and operational considerations.
- Membership does not guarantee entry at a specific time unless a booking is made.
4. Paid and Ticketed Events
- Membership does not include free entry to Paid Events, including seasonal or special events (e.g. scare events).
- Members may be eligible for discounted tickets to selected Paid Events.
- Event discounts are offered at our discretion and will be communicated via the members’ newsletter or official communications.
- Event discounts are subject to availability and event-specific terms.
5. Bring-a-Friend Discount
- Members may purchase up to five (5) discounted guest tickets per visit.
- Bring a guest tickets receive a discount on standard ticket prices.
- Discounted guest tickets must be booked in the same transaction as the member’s visit.
- The member must attend on the same day as their guests.
- Discounted guest tickets are invalid if the member does not attend.
- Guest discounts cannot be combined with other promotions or offers.
6. Membership Upgrade
- Visitors who purchase standard tickets may upgrade to a membership on the same day as their visit.
- The cost of standard tickets used that day will be deducted from the membership price, for the number of people covered by the membership.
- Upgrades must be completed on the day of visit and cannot be applied retrospectively.
- No refunds will be issued if the ticket value exceeds the membership price.
7. Food, Drink & Retail Discounts
- Members receive a 10% discount on food, drink, and retail purchases across participating estate outlets.
- Discounts apply only when a valid membership card or digital pass is presented.
- Discounts must be applied in one single transaction.
- Members may purchase items for friends or family in the same transaction.
- Discounts cannot be split across multiple transactions.
- Discounts cannot be combined with other offers or promotions.
- Discounts may not apply on certain event or special dining dates.
8. Accommodation Discounts
- Membership discounts on accommodation (holiday cottages or B&B rooms) may be offered from time to time.
- Availability, discount value, and booking methods will be communicated separately.
- Accommodation discounts are subject to availability and separate booking terms.
9. Membership Cards & Verification
- Memberships are non-transferable.
- A valid membership card or digital pass must be presented to access benefits.
- If a card is forgotten, staff may verify membership via the membership database at their discretion.
- We reserve the right to refuse benefits if membership cannot be verified promptly.
11. Misuse of Membership
- Memberships may not be shared or used by anyone other than the named member(s).
- Any misuse, attempted misuse, or breach of these Terms & Conditions may result in:
- Refusal of benefits
- Suspension or cancellation of membership
- No refunds will be given in cases of misuse.
12. Renewal
- Memberships may be renewed at the end of the validity period.
- Renewal prices are the same as new membership prices unless otherwise stated.
- Members who renew before expiry will retain uninterrupted access.
- Renewal incentives may be offered from time to time but are not guaranteed.
13. Changes to Benefits
- Membership benefits, discounts, and partners may change from time to time.
- Any changes will not significantly reduce the overall value of the membership.
- Changes will not extend membership validity or entitle members to refunds.
14. Refunds & Cancellations
- Memberships are non-refundable once used.
- Refunds may be considered only in exceptional circumstances at our discretion.
- Unused memberships remain subject to these Terms & Conditions.
15. Data Protection
- Personal data will be handled in accordance with our Privacy Policy.
- Membership data may be used to manage benefits, bookings, and communications.
16. General
- We reserve the right to refuse entry or services where necessary for safety or operational reasons.
- These Terms & Conditions are governed by English law.
- By purchasing a membership, you agree to these Terms & Conditions.