Refund and Returns Policy

Refund and Returns Policy


Please read the terms and conditions carefully before ordering your tickets.

Upon purchasing tickets to visit The Forbidden Corner, you are agreeing to comply with these conditions.

  • Admission to the Forbidden Corner is by advance bookings only through the online booking section of our web site.
  • All bookings are considered final and are only valid for the stipulated and agreed date and time shown in the booking.  
  • Booking times can be changed once, 48 hours prior to the original booked date and time at no additional fee.
  • Booking cannot be changed within 48 hours of the booked date and time. Bookings not attended on the day will not qualify for any rebates or refunds.

No refunds or rebates are provided for cancellations.


Gift Shop Purchases (excluding Vouchers)

Our refund and returns policy for purchased items lasts 14 days.

If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


We only replace items if they are defective or damaged.

Shipping returns

To return your product, you should mail your product to:
The Forbidden Corner, Tupgill Park Estate, Coverham, DL8 4TJ

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us for questions related to refunds and returns.

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